bdtkjl Privacy Policy

1 Information We Collect

bdtkjl collects personal data in order to provide a safe, fair, and fully functional betting and casino platform to players across Bangladesh. We collect only the information that is genuinely necessary for the purposes described in this Privacy Policy. The categories of data we collect are as follows:

Account Registration Data: When you create a bdtkjl account, we collect your full name, date of birth, residential address (city and district within Bangladesh), mobile phone number, and a username and password of your choosing. This information is required to open and maintain your account and to verify that you meet the 18+ age eligibility requirement.

Identity Verification (KYC) Data: As part of our Know Your Customer obligations, we may request copies of government-issued identification documents, including your National Identity Card (NID), passport, or driving licence. We may also request proof of address (such as a recent utility bill or bank statement) and proof of your registered payment method (such as a screenshot of your bKash or Nagad account). These documents are reviewed by our compliance team and stored securely.

Financial Transaction Data: When you make a deposit or request a withdrawal, we record the transaction amount in Bangladeshi Taka (BDT), the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank), the transaction timestamp, and a reference identifier. We do not store full mobile banking PINs or full bank account numbers. Payment credentials are handled directly by the respective payment providers.

Betting and Gaming Activity Data: We maintain a detailed record of all bets placed, casino games played, wager amounts, game outcomes, bonus usage, and account balance history. This data is necessary for dispute resolution, responsible gaming monitoring, fraud detection, and improving our game offering.

Technical and Device Data: When you access bdtkjl, our systems automatically log your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, session duration, pages visited, and referral URL. This data helps us ensure the platform functions correctly across different devices and assists our security team in detecting unusual access patterns.

Communications Data: If you contact our customer support team via live chat or email, we retain a record of that correspondence, including the content of your messages and any attachments shared, for quality assurance and audit purposes.

Marketing Preferences Data: Where you have opted in to receive promotional communications from bdtkjl, we record that preference and use it to tailor offers relevant to your activity on the platform. You may update or withdraw this preference at any time via your account settings.

The following table provides a structured summary of the main data categories, the basis for collection, and the primary purpose:

2 How We Use Your Data

bdtkjl uses the personal data we collect for the specific, legitimate purposes described below. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected.

• Account Management: To create, maintain, and administer your bdtkjl account, including processing login requests, updating account settings, and managing your player profile.
• Service Delivery: To enable you to place sports bets, participate in casino games, claim bonuses, and access all features of the bdtkjl platform in accordance with our Terms & Conditions.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods, and to maintain an accurate transaction history on your account.
• Identity & Age Verification: To verify that you are at least 18 years of age and that the details you have provided at registration are accurate, as required under our responsible gaming and KYC obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor betting and gaming patterns that may indicate problematic gambling behaviour and, where appropriate, to proactively contact players or apply platform-level controls in line with our Responsible Gaming Policy.
• Customer Support: To respond to your queries, resolve complaints, and provide technical assistance in connection with your use of the bdtkjl platform.
• Platform Improvement: To analyse anonymised, aggregated usage data for the purpose of improving platform performance, user experience, game selection, and the quality of our customer support services.
• Legal & Regulatory Compliance: To comply with applicable laws, respond to lawful requests from competent authorities, and maintain records as required for audit and compliance purposes.
• Marketing Communications: To send promotional emails, bonus offers, and event notifications to players who have actively opted in to receive such communications. You may withdraw consent at any time by updating your preferences in your account settings or by contacting support.

bdtkjl will never use your personal data to make fully automated decisions that produce significant legal effects concerning you without human oversight. Where automated tools are used in fraud detection or responsible gaming monitoring, the final decision to suspend or restrict an account is reviewed by a member of our compliance team.

3 Data Sharing & Third Parties

bdtkjl does not sell, rent, or trade your personal data. We may share your information with carefully selected third-party service providers and, in limited circumstances, with legal authorities, strictly as described below.

Payment Processors: When you make a deposit or withdrawal, your transaction data is shared with the relevant payment service provider (such as bKash, Nagad, or Rocket) to the extent necessary to complete the transaction. These providers operate under their own privacy policies and data processing agreements.

Identity Verification Services: To fulfil our KYC obligations, we may use third-party identity verification providers to authenticate the documents you submit. These providers are bound by strict confidentiality and data processing agreements and may not use your data for any purpose other than the verification service they provide to bdtkjl.

Game and Technology Suppliers: The casino and sports betting functionality on bdtkjl is partially powered by licensed third-party game studios and technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming). These providers may receive anonymised gameplay data for the purpose of game integrity verification and RNG certification. They do not receive identifiable personal data such as your name, NID, or payment details.

Analytics Providers: We use anonymised, aggregated analytics tools to understand how players interact with the bdtkjl platform. No personally identifiable information is included in the data processed by our analytics tools.

Legal and Regulatory Authorities: bdtkjl may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bdtkjl, its players, or the general public.

In the event that bdtkjl undergoes a business restructuring, merger, or acquisition, your personal data may form part of the assets transferred to the successor entity. In such circumstances, the successor will be required to honour the commitments set out in this Privacy Policy.

4 Cookies & Tracking Technologies

bdtkjl uses cookies and similar tracking technologies to ensure the platform operates correctly, to remember your preferences, and to gather anonymised analytics on how the site is used. This section explains the types of cookies we use and how you can manage them.

A cookie is a small text file that is stored on your device when you visit a website. Cookies allow the website to recognise your device on subsequent visits and to maintain session state (for example, keeping you logged in as you navigate between pages).

bdtkjl does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. We do not participate in behavioural advertising networks.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from logging into your bdtkjl account or using certain features of the platform. Instructions for managing cookies vary by browser — consult your browser's help documentation for guidance specific to your setup.

5 Data Retention

bdtkjl retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account Registration Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to meet potential legal, regulatory, or dispute resolution requirements.
• KYC / Identity Verification Documents: Retained for a minimum of 5 years from the date of verification, in line with standard anti-money-laundering record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, for tax, audit, and AML compliance purposes.
• Betting and Gaming Activity Logs: Retained for a minimum of 3 years following the relevant bet or game session, for dispute resolution and responsible gaming monitoring purposes.
• Customer Support Communications: Retained for a minimum of 2 years from the date of the last interaction, for quality assurance and complaint handling purposes.
• Technical and Device Logs: Retained for up to 12 months for security monitoring purposes, after which they are deleted or anonymised.
• Marketing Preference Records: Retained for as long as your account remains active and for 1 year following account closure or withdrawal of consent, whichever is earlier.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, bdtkjl will securely delete or irreversibly anonymise that data. Anonymised data (which cannot be used to identify you) may be retained indefinitely for statistical and analytical purposes.

Where you request deletion of your personal data, bdtkjl will action your request as soon as reasonably practicable, subject to any overriding legal retention obligations. We will inform you if a legal or regulatory requirement prevents us from deleting specific categories of your data immediately.

6 Data Security Measures

bdtkjl takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.

Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your browser or app and our servers is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Password Hashing: Account passwords are stored using a one-way cryptographic hash function. bdtkjl staff cannot see or retrieve your plaintext password. If you forget your password, a reset process is initiated rather than a recovery of the original value.
• Access Controls: Access to personal data is restricted to bdtkjl employees and contractors who have a legitimate need to access it for their job function. All access is logged and reviewed regularly.
• Two-Factor Authentication (2FA): We support two-factor authentication for player accounts and mandate it for all internal staff accounts with access to sensitive data systems.
• Regular Security Audits: Our platform undergoes regular security testing, including vulnerability scanning and penetration testing, conducted by our internal security team and, periodically, by independent third-party specialists.
• Incident Response: bdtkjl maintains a documented data breach response procedure. In the event of a confirmed data breach that is likely to result in a risk to affected individuals, we will notify impacted players promptly and without undue delay.
• Secure Data Centres: Player data is stored on servers located in secure, access-controlled facilities. Physical access to server hardware is restricted to authorised infrastructure personnel only.

While bdtkjl takes all reasonable precautions to protect your data, no system can guarantee absolute security. You also play an important role in keeping your account secure — never share your password, OTP codes, or account credentials with anyone. bdtkjl support staff will never ask you for your password under any circumstances. If you believe your account has been compromised, contact us immediately at [email protected].

7 Your Privacy Rights

As a bdtkjl player, you have meaningful rights over your personal data. bdtkjl is committed to honouring these rights in a timely and transparent manner. The rights available to you include:

• Right of Access: You have the right to request a copy of the personal data bdtkjl holds about you. We will provide this information in a clear, structured format within a reasonable timeframe upon receipt of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details directly from your player dashboard, or contact our support team for changes to KYC-verified data.
• Right to Erasure: You may request that bdtkjl delete your personal data. We will honour such requests where no overriding legal retention obligation exists. Please note that certain categories of data (such as financial transaction records and KYC documents) must be retained for a statutory minimum period.
• Right to Restrict Processing: You have the right to request that bdtkjl restricts the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Object: You may object to bdtkjl processing your personal data where we rely on legitimate interests as the legal basis, including for direct marketing purposes. We will cease processing upon receipt of a valid objection unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: Where we process your personal data on the basis of consent or contractual necessity, you have the right to receive your data in a structured, commonly used, machine-readable format to facilitate transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by updating your preferences in your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights above, please contact our support team by email at [email protected], clearly stating your request and including your registered account details for verification. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days. For complex or high-volume requests, this timeframe may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

8 Updates to This Policy

bdtkjl reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Where changes are material — for example, where we introduce a new category of data collection, change the legal basis for processing, or add a new category of data-sharing partner — we will notify registered players via the email address associated with their bdtkjl account at least 7 days before the changes take effect. For non-material or clarificatory amendments, the updated policy will be published on this page without advance notice.

Your continued use of the bdtkjl platform after a revised Privacy Policy comes into effect constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should stop using the platform and contact our support team to request account closure. Any funds in your account will be returned to your registered payment method upon closure, subject to completion of outstanding KYC requirements.

This Privacy Policy should be read alongside bdtkjl's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your relationship with bdtkjl. In the event of any inconsistency between this Privacy Policy and the Terms & Conditions on a data protection matter, this Privacy Policy will take precedence.

If you have any questions, concerns, or complaints about how bdtkjl handles your personal data, we encourage you to contact us directly in the first instance. We are committed to resolving data privacy concerns promptly and transparently.